Privacy Policy

Information We Collect

We collect different types of information depending on how you use our services. Some of this you provide directly, while other data comes from your interactions with our platform.

Personal Information You Provide

• Contact details like your name, email address, phone number, and mailing address
• Account credentials including username and password
• Financial information such as payment card details and billing addresses
• Educational background and professional experience you share
• Communication preferences and interests in specific investment topics
• Content you submit through forms, surveys, or direct messages

Automatically Collected Information

When you browse our site or use our learning platform, we gather technical data about your visit. This helps us understand what's working and what needs improvement.

• Device information including IP address, browser type, and operating system
• Usage patterns like pages visited, time spent, and navigation paths
• Referral sources showing how you found us
• Course progress and completion rates
• Interactive elements you engage with during lessons

How We Use Your Information

Your data serves specific purposes that help us deliver better educational content and maintain our platform. We don't use your information for anything beyond what's described here.

Canadian Privacy Law Compliance

As a Canadian-based organization operating in Ontario, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). This federal law governs how private sector organizations collect, use, and disclose personal information.

Your Rights Under PIPEDA

• You can request access to the personal information we hold about you at any time
• You have the right to challenge the accuracy of your data and request corrections
• You can withdraw consent for certain uses of your information, though this may affect service delivery
• You can file a complaint with the Privacy Commissioner of Canada if you believe we've mishandled your data
• You can request details about our privacy practices and how we protect your information

We also follow Ontario's provincial privacy guidelines and maintain practices that often exceed minimum legal requirements. Your personal information stays in Canada unless you explicitly consent to international transfers.

Data Sharing and Third-Party Services

Sometimes we need to share limited information with service providers who help us run our platform. These partnerships are carefully managed and bound by strict agreements.

Service Providers We Work With

• Payment processors that handle transactions securely (they never see your full card details)
• Email service providers for delivering course materials and updates
• Cloud hosting services that store encrypted data in Canadian data centers
• Analytics tools that help us understand platform usage (with anonymized data)
• Customer support platforms for managing inquiries efficiently

When We're Required to Share Information

In rare cases, we might need to disclose your information without your consent. This only happens when legally required, such as responding to valid court orders, complying with Canadian regulatory requirements, or protecting someone from imminent harm.

Security Measures

Protecting your data isn't just about following rules. We've built security into every layer of our operation because we understand the trust you're placing in us.

• Industry-standard encryption for all data transmission (TLS 1.3 protocol)
• Secure, encrypted storage for sensitive information at rest
• Regular security audits and penetration testing by independent experts
• Multi-factor authentication options for account access
• Strict employee access controls with need-to-know principles
• Automated monitoring systems that detect unusual activity
• Regular backup procedures with encrypted off-site storage

Despite these precautions, no system is completely invulnerable. If we ever experience a data breach that affects your information, we'll notify you promptly and explain what happened, what data was involved, and what steps we're taking.

Data Retention and Deletion

We don't keep your information longer than necessary. Different types of data have different retention periods based on legal requirements and practical needs.

Requesting Data Deletion

You can request deletion of your personal information at any time by contacting us. We'll process these requests within 30 days. Keep in mind that some information must be retained for legal compliance, such as financial transaction records. We'll explain what can and cannot be deleted when you make your request.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences and understand how people use our platform. You have control over these.

Types of Cookies We Use

• Essential Cookies: Required for basic site functions like logging in and accessing course materials. These can't be disabled without breaking the site.
• Functional Cookies: Remember your preferences like language settings and video playback speed. These make your experience more convenient.
• Analytics Cookies: Help us understand which content is most valuable and where people get stuck. These are anonymized and never linked to your identity.

You can control cookie settings through your browser, but disabling certain cookies might limit some features. We don't use advertising cookies or share data with ad networks.

Children's Privacy

Our educational services are designed for adults and we don't knowingly collect information from anyone under 18 years of age. If you're under 18, please don't register for an account or submit personal information without parental consent.

If we discover we've accidentally collected information from someone under 18, we'll delete it promptly. Parents or guardians who believe their child has provided us with personal information can contact us to request removal.

Changes to This Policy

Privacy practices evolve as technology and regulations change. When we update this policy, we'll post the revised version here with a new "Last Updated" date. For significant changes that affect how we use your information, we'll send direct notification to your registered email address.

We recommend checking this page periodically, especially if you're concerned about specific practices. Past versions of our privacy policy are available upon request.

Your Privacy Rights in Practice

Understanding your rights is one thing. Actually exercising them should be straightforward. Here's how to take action on the rights described above.

• Access Your Data: Log into your account to view most of your information. For a complete copy, email us and we'll provide it within 30 days in a portable format.
• Correct Inaccuracies: Update your profile directly through account settings. For information you can't change yourself, contact support with the corrections.
• Withdraw Consent: Manage communication preferences in your account settings. For complete consent withdrawal, contact us directly.
• Request Deletion: Submit a deletion request through your account or by email. We'll confirm what can be deleted and process it within 30 days.
• Export Your Data: Request a copy of your information in a common format (CSV, JSON, or PDF) that you can take to another service.